Wild Hearts Play is currently taking a break. To receive email notification of our next playdough kit release, please join our mailing list!

FAQ

Your playdough kits are out of stock, how can I order one?

We generally release a batch of playdough kits once a month but they do sell out very fast (often in under an hour!) Sign up for our mailing list (at the bottom of this page) to receive notification of our restock dates and avoid missing out. 

Can I preorder a playdough kit?

We do periodically open up preorders for our next playdough kit release, but due to overwhelming demand, we cannot accept preorders outside of those designated periods. To receive email notification when we open up preorders, sign up for our mailing list (at the bottom of this page).

How long will your playdough keep?

We recommend opening our playdough within 3-4 months. Once opened, with regular play and good care, it should last 6-12 months. To keep your playdough fresh for as long as possible, store it out of direct sunlight in an airtight container (such as the jar it comes in) and play with it with clean hands. Playdough colours, textures and fragrances may vary, due to the nature of the natural ingredients used.

How much is shipping?

We now offer $10 flat rate domestic shipping on all orders! Limited edition mini playdough kits and mini playdough kit subscriptions ship free.

Do you ship outside of Australia?

Not yet. Due to restrictions with shipping costs, customs and insurance, we are unable to offer international shipping at this time. We really hope to be able to ship worldwide in the future!

I ordered a playdough kit but it hasn't arrived. Where is it?

Ready to ship playdough kits usually ship within 5 working days of purchase. Preorders (including all limited edition mini kits) can take a month or more to ship, but the estimated timeline is always indicated in the online listing at purchase. Please understand we are a small family business, without any external employees, so during busy periods shipping delays can occur. We always do our best to ship all orders ASAP. Please don't hesitate to contact us at wildheartsplay@gmail.com if you have any questions or concerns about your order.

How will I receive my printables?

After purchase, you will automatically be emailed a link to download your printables. All printables are in A4 PDF format.

What do I need to print my printables?

Just a home colour printer! To make your printouts look their best, we recommend printing them on the highest quality print setting. We also highly suggest printing on card, rather than paper. We use 200gsm board. Using card will make the print quality higher, the printouts more durable and the smaller pieces easier for little hands to handle. If you have access to a laminator, laminating your printouts is a great way to preserve them so that you can use them over and over again.